Agents Types: Outbound vs Inbound

outbound agents outbound agents are designed to proactively reach out to your audience they are perfect for qualifying leads engaging potential customers to assess their interest and fit for your services appointment scheduling setting up meetings or demos with clients conducting surveys collecting valuable data and insights through targeted questions sending meeting reminders ensuring clients remember upcoming appointments or events 📘 note outbound assistants are typically used for campaigns where you initiate the conversation, making them ideal for sales efforts inbound agents inbound assistants are all about responsiveness they shine in scenarios like customer support providing immediate answers and help with customer inquiries appointment scheduling allowing customers to book their own appointments through calls issue capturing identifying and categorizing customer issues for triage and resolution capturing customer feedback collecting real time feedback during or after customer interactions 📘 note inbound assistants are your go to for customer service and support, helping to manage incoming calls efficiently deployment options gohighlevel deploy your assistants using gohighlevel for seamless integration with your existing crm and marketing workflows zapier use zapier to connect acquisitionai with over 2,000 apps, automating tasks and streamlining your processes rest api integrate acquisitionai with your systems using our rest api for custom solutions and advanced functionalities by understanding these differences, you can tailor your assistant to handle specific tasks, ensuring a seamless experience both for your team and your customers additional assistant types widget assistants widget assistants offer real time interaction capabilities on your website they are excellent for engaging visitors engage visitors the moment they arrive on your site providing instant support capture leads directly through your web pages 📘 note you can use any agent for a single call or campaign (batch) to maximize outreach with minimal manual intervention