Agent Configuration

creating an ai agent add new agent click the "add new agent" icon click "manual creation" name your agent enter a unique name for your agent this name will be used to refer to your assistant in interactions and settings select creativity level this setting controls how predictable or varied your agent’s responses will be choose an ai model select an ai model that suits your needs below are the available models and their strengths and weaknesses base the original, follows scripts/procedures most effectively supports all features and capabilities best for custom tools enhanced much faster latency and very conversational, works best with objective based prompts supports all features and capabilities turbo the absolute fastest latency possible, can be verbose at times limited capabilities currently (excludes transferring, ivr navigation, custom tools) extremely realistic conversation capabilities gpt 4 slow but accurate supports all features and capabilities best for complex tasks where latency isn’t a priority select a voice choose a voice from the available options to give your assistant a distinct persona listen to samples and select one that aligns with your brand and audience write your agent prompt/script write the script or prompt that your agent will use during calls add a tag add a tag to help organize your agents setting up insights insights help you capture and organize key information from each call here’s how to set them up insights capture specific data from each call that your agent handles, making them easy to configure and use about call describe the purpose of the call example "this call is to determine if the customer is interested in receiving a cash offer for their property " question define the specific question you want the ai to answer example "is the user interested in getting a cash offer for their home?" name assign a short, descriptive name to identify the question use a single word such as "interest " type specify the type of response you expect choose from text, number, or true/false interest in offer question is the user interested in the offer? name interest type true/false collecting user feedback question how satisfied is the user with our service? name satisfaction type text measuring call duration question how many minutes did the call last? name call duration type number by setting up these insights, you can ensure that your agents gather and record essential data from each call, helping you analyze and improve your processes configuring voicemail leave a message click "leave a message " set voicemail message click the "what the bot says on the voicemail" field type your voicemail message telephone field click the telephone field finalizing create agent click "create agent "